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Information that Worki Collects
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Types of Information Collected
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Personal Data
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“Personal Data” is information by which you may be
personally identified. Worki may collect the following
Personal Data from you:
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Name;
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Email;
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Address;
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Phone Number;
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Photographic Image of Face (Users and Contractors);
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Password; and
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Payment Information
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Non-Personal Data
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Non-personal data includes any data that cannot be used on
its own to identify, trace, or identify a person. We may
collect your IP Address, device information, or location
information.
When non-Personal Data you give to us is combined with
Personal Data we collect about you, it will be treated as
Personal Data and we will only use it in accordance with
this Privacy Policy.
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How
we collect information.
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We collect information about you in three ways:
(1) when you provide it do us directly through an
interaction with us; for example
· When you register for an account as a User or WorkiPro
Contractor;
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When you place an order for cleaning service;
· When your receive an order to provide cleaning services
as a contractor;
· When you participate in surveys or provide feedback; and
· When you contact us regarding cleaning service requests
or services completed.
(2) through automated collection methods like cookies; and
(3) when we obtain the information through a third party,
including third party data verification entities or when
you choose to login via a connected email or social media
account.
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W
hy we collect and how we use your information.
(Legal Basis)
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We collect and use your Personal Data when we have a
legitimate purpose to do so, including the following
reasons:
· to confirm your identity to use the Services;
· to confirm your identity as a WorkiPro Contractor for
providing Services under the App;
· when it is necessary for the general functioning of the
Services, including to facilitate orders, payments, or to
contact you;
· when it is necessary in connection with any contract you
have entered into with us (including our WorkiPro and Worki
terms of service or when you make a purchase through the
site) or to take steps prior to entering into a contract
with us;
· when we have a legitimate interest in processing your
information for the purpose of providing or improving our
Services;
· when have a legitimate interest in using the information
for the purpose of contacting you, subject to compliance
with applicable law; or
· when we have a legitimate interest in using the
information for the purpose of detecting, and protecting
against, breaches of our policies and applicable laws.
We may use aggregated (anonymized) information about our
End Users, and information that does not identify any
individual, without restriction.
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Information Collected from Third Parties
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Information from our service providers:
We may receive information about you from third-party
service providers that we engage for verification, log-in,
or marketing our products and services.
Information from social media sites and other publicly
available sources:
When you interact or engage with us on social media sites
through posts, comments, questions and other interactions,
we may collect such publicly accessible information,
including profile information, to allow us to connect with
you, improve our products, or better understand user
reactions and issues. We must tell you that once collected,
this information may remain with us even if you delete it
from the social media sites.
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Accessing and Controlling Your Information
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If you would like to prevent us from collecting your
information completely, you should cease use of our
Services as our platform does not operate without
collecting information. You can also control certain data
via these other methods:
Opt-out of non-essential electronic communications: You may
opt out of receiving promotional notices, newsletters, and
other non-essential messages by using the ‘unsubscribe'
function included in all such messages. However, you will
continue to receive notices and essential transactional
emails.
Optional information: You can always choose not to fill in
non-mandatory fields when you submit any form linked to our
services.
Under the California Consumer Privacy Act residents of the
state of California have additional data rights. We provide
the same control and rights over your data no matter where
you choose to live in the United States. As a user of
Worki, you have the following control over your data:
Right to access:
You have the right to access (and obtain a copy of, if
required) the categories of personal information that we
hold about you, including the information's source, purpose
and period of processing, and the persons to whom the
information is shared.
Right to rectification:
You have the right to update the information we hold about
you or to rectify any inaccuracies. Based on the purpose
for which we use your information, you can instruct us to
add supplemental information about you in our database.
Right to erasure:
You have the right to request that we delete your personal
information in certain circumstances, such as when it is no
longer necessary for the purpose for which it was
originally collected.
Right to restriction of processing:
You may also have the right to request to restrict the use
of your information in certain circumstances, such as when
you have objected to our use of your data but we need to
verify whether we have overriding legitimate grounds to use
it.
Right to data portability:
You have the right to transfer your information to a third
party in a structured, commonly used and machine-readable
format, in circumstances where the information is processed
with your consent or by automated means.
Right to object
: You have the right to object to the use of your
information in certain circumstances, such as the use of
your personal information for direct marketing.
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Exercise Your Data Rights
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We also recognize that you have the right to prohibit sale
of your data, but we do not sell data.
You can exercise the rights described above, by making
adjustments in your user account. Only you, or an agent
authorized to make a request on your behalf, may make a
request related to your personal information.
We cannot respond to your request if, (i) we cannot verify
your identity; or (ii) your request lacks sufficient
details to help us handle the request. We will make our
best efforts to respond to your request withing 45 days of
its receipt. If we cannot respond in 45 days, we will
inform you, in writing, the reason for the delay and will
respond to your request within 90 days. Any information we
provide will only cover the 12-month period preceding the
request's receipt.
We do not charge a fee to process or respond to your
request unless it is excessive, repetitive, or manifestly
unfounded. If we determine that the request warrants a fee,
we will tell you why we made that decision and provide you
with a cost estimate before completing your request. We are
not obligated to provide responses to your data requests
more than twice in a 12-month period.
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How Long do we Store Personal Data?
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We will only retain your Personal Data for as long as is
necessary to fulfil the purposes for which it is collected.
This length of time may vary according to the nature of
your relationship with us. Personal Data will be purged
after three years of nonuse of an account.
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Automated Data Collection Methods;
Cookies
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A cookie is a small file placed on the hard drive of your
computer. Cookies are used to help us manage and report on
your interaction with the Site. Through cookies, we are
able to collect information that we use to improve the
Services, manage multiple instances of the Services in a
single browser, keep track of usernames and passwords,
monitor click-stream data, keep track of your shopping
cart, and tailor your experience on the Services. Cookies
may also collect other data such as the date and time you
visited the Site, and your current IP address. If you turn
off cookies, your experience on the Services will be
impaired.
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Users under the age of 16
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Our Services are not intended for anyone under 18,
particularly children under 16 years of age and we do not
knowingly collect Personal Data from children under 16. If
you are under 16, do not use or register on the Services,
make any purchases, use any of the interactive or public
comment features, or provide any information about yourself
to us. If we learn we have collected or received Personal
Data from a child under 16 without verification of parental
consent, we will delete that information. If you believe we
might have any information from or about a child under 16,
please contact us at the email address listed below.
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Do Not Track Settings
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We do not track our Users over time and across third party
websites to provide targeted advertising and do not
specifically respond to Do Not Track (“DNT”) signals.
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